Refund policy

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a 15-day return policy from the date your order is delivered.

Return Eligibility

To be eligible for a return, merchandise must be unworn, unused, and in its original condition. All original tags, packaging, and accessories must be included, along with valid proof of purchase or your order information.

We recommend trying shoes indoors and on a clean surface to ensure the proper size and fit. Shoes that have been worn outdoors or show visible signs of use, damage, or alteration may not be eligible for a return.

We reserve the right to refuse a return if the merchandise does not meet the conditions outlined in this policy.

How to Request a Return

To initiate a return, please contact us at hello@tpflorida.com within 15 days of receiving your order. Please include your order number and the item(s) you would like to return.

Please do not send merchandise back before receiving return authorization and instructions from our customer service team. Unauthorized returns may not be accepted.

If your return is approved, we will provide you with the appropriate return instructions and, when applicable, a return shipping label.

For any questions regarding your return, please contact us at hello@tpflorida.com.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly upon delivery. If you receive merchandise that is damaged, defective, or different from what you ordered, please contact us at hello@tpflorida.com as soon as possible.

To help us resolve the issue efficiently, please provide your order number and photographs clearly showing the condition of the merchandise. We will review your request and determine the appropriate resolution.

Non-Returnable Items

Sale, clearance, and final-sale items are not eligible for return. Gift cards are also non-refundable.

Items that have been worn, used, damaged, altered, or returned without their original packaging and tags may not be accepted.

If you are unsure whether your purchase qualifies for a return, please contact us before sending the item back.

Exchanges

We currently do not offer direct exchanges. If you would like a different size, color, or style, we recommend returning your original purchase in accordance with this policy and placing a new order for the desired item.

New orders are subject to product availability and current pricing.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original method of payment within 10 business days.

Please note that after a refund has been issued, your bank, credit card company, or payment provider may require additional processing time before the funds appear in your account.

If more than 15 business days have passed since we confirmed that your refund was issued, please contact us at hello@tpflorida.com.

Return Shipping

Return shipping costs are handled according to the return instructions provided by our customer service team. Any applicable shipping costs or deductions will be communicated to you before your return is finalized.

Questions About Our Policy

If you have any questions about our Return & Refund Policy or need assistance with a return, please contact our customer service team at hello@tpflorida.com.

We reserve the right to update this Return & Refund Policy when necessary. Any changes will be posted on this page and will take effect upon publication.

How to start a return or exchange

Contact us

Mavi Esp LLC (Toni Pons Florida)
1656 Lenox Ave, Suite 12, Miami Beach, FL 33139
hello@tpflorida.com | +1 (728) 202-5250