Refund Policy

Thank you for shopping at Toni Pons Florida, operated by Mavi Esp LLC. We want you to love your purchase — here's how exchanges and refunds work.

Exchanges

You have 30 days from the delivery date to request an exchange. To be eligible, your item must be unused, unworn, and in the same condition you received it, with all original packaging and proof of purchase.

Refunds

You have 15 days from the delivery date to request a refund. The same conditions apply: the item must be unused, unworn, in its original packaging, with proof of purchase.

Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. Approved refunds are credited to your original method of payment. Please allow some time for your bank or card provider to process and post the refund.

Return shipping

The customer is responsible for return shipping costs, except when the item arrived defective or the error was ours (wrong item, wrong size shipped, etc.), in which case we cover the cost of return shipping.

Non-returnable items

Items that are used, worn, damaged after delivery, or missing original packaging or proof of purchase are not eligible for exchange or refund.

How to start a return or exchange

Contact us

Mavi Esp LLC (Toni Pons Florida)
1656 Lenox Ave, Suite 12, Miami Beach, FL 33139
hello@tpflorida.com | +1 (728) 202-5250